skip to Main Content

Cancellation Policy

Status: April 2020

Consumers have a 14-day right of withdrawal.

Right of revocation

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (PANTHERGRIP GmbH, Hannes Mirow, Parkstraße 5, D-18057 Rostock, support@panthergrip.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Please send the goods to:

Nordkurier Logistics Berlin GmbH & Co. KG

Alexander-Meissner-Strasse 78+80

12526 Berlin

Please enclose the consignment bill with the return shipment. This is the only way to guarantee a smooth process.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back).

– To PANTHERGRIP GmbH, Hannes Mirow, Parkstraße 5, D-18057 Rostock, support@panthergrip.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
– Date

(*) Delete as applicable.